Policies
Return and refund policy
All sales are final. If you purchased your item from this online store and received a damaged or incorrect item, please submit a ticket via our customer service form HERE. Please note: Once your order has been delivered, you have up to 30 days to submit any customer service inquiries to your order.
How is my order shipped?
We ship all packages exclusively via UPS or USPS. All Next Day, 3 Day Select Delivery orders are shipped and delivered Monday - Friday. Next Day Delivery is not available for PO Box, APO and FPO mailing addresses.
When will my order be shipped?
All standard ground shipments are shipped within 2 business days of receiving the order, excluding weekends and holidays. Please note that orders may take longer to process during peak seasons or promotional periods.
Shipping policy
US Shipping
We calculate our shipping costs based on published UPS rates from our main warehouse in Nashville, TN.
Any expedited shipping (UPS Next Day Air or 3 Day Select) orders placed after 1:30 PM CST will be shipped the following business day. Overnight orders placed after 1:30 PM CT on Friday and over the weekend will ship on Monday.
Please note, choosing an expedited shipping method does not decrease processing and fulfillment times.
International Shipping
Shipping rates are calculated based on various factors, including package weight, dimensions, destination, and shipping method selected. Exact shipping costs will be displayed during the checkout process before you finalize your order.
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the recipient's responsibility and are not included in the purchase price or shipping fees paid to us.
Estimated shipping times vary depending on the shipping method selected and the destination country. While we make every effort to ensure prompt delivery, please understand that international shipments may experience delays due to customs processing or other factors beyond our control.
Contact Information
Trade name: Sara Bareilles Official Merchandise
Phone number: 615-828-6487
Physical address:
A3 Merchandise LLC, 1110 48th Avenue North, Unit 120, Nashville, TN 37209, United States
